Help Desk Support
The Dedicated Network Titan Desktop Support Team Proactively Monitors And Maintains Your Network, Fixing Problems Quickly And Efficiently.
For today’s tech-dependent organizations, managing an IT system in-house is costly, time consuming, and often ineffective. When you sign up for a Network Titan Help Desk Support plan, we assume the responsibility for ensuring you, and your entire staff wherever they are, never need to experience prolonged downtime from computer issues and hardware failures again.
Our professional, highly experienced Help Desk Support technicians are certified and provide friendly, on-demand service, over the phone and on-site as necessary.
Depending on the issue or need, our skilled IT Techs can diagnose and fix your users’ computers remotely, or visit your office to take care of things on-site firsthand. And they respond quickly and professionally, no matter the time of day or night.
Regardless of what technical support needs you encounter, Network Titan provides a fully staffed Help Desk team ready to provide:
- Desktop Support for your entire staff from 10 to 1000 workstations
- Installation, optimization and upgrades for application software & operating systems
- Comprehensive support of your users’ email, including spam & phishing protection
- Mobile Device Management keeps your on-the-go users up and running securely
- Scheduled evaluations & maintenance of your most important hardware to ensure optimal performance
- Best practices & functional training for your team and users
- No-hassle warranty-repair work, including equipment pickup, shipping, component replacement, & return
