The greatest single benefit of having Network Titan handle our IT services is that we are very hands off. I can let Mike and his team know what we need and they just get it done. This allows our company spend time focusing on our clients without having to worry about our network systems. Network Titan is better than other IT firms at being accessible.If we ever need anything, I can ALWAYS get ahold of a Network Titan team member to assist, whether that be 9am on a Tuesday or 5pm on a Sunday. If I need on-site personal assistance as well, they always get someone to my office in a timely manner. If you want a friendly, local team that reacts quickly and efficiently to your IT needs, hands down go with Network Titan.